Fair & Transparent

Cancellation & Refund Policy

We understand plans change. Our flexible cancellation policy protects you while ensuring fair scheduling for all customers.

Last Updated: March 7, 2026

Free Changes Anytime
48-Hour Free Cancellation
5-7 Day Refunds

Airport Transfers

Point-to-point trips to O'Hare, Midway, or private FBOs

48+ hours before pickup
100% refund
24-48 hours before
50% cancellation fee
Less than 24 hours
No refund

✓ Free changes anytime (pickup time, address, vehicle class) — no penalty

Weddings & Events

Multi-hour bookings, special occasions, party buses

7+ days before event
100% refund
3-7 days before
50% cancellation fee
Less than 3 days
No refund

✓ Peak season (May-Oct) may require 14-day notice for full refund

Corporate Accounts

Monthly billing, dedicated account management

24+ hours before pickup
No charge
12-24 hours before
50% cancellation fee
Less than 12 hours
100% charge

✓ Custom policies available for high-volume accounts — ask your rep

Important Details

How to Cancel

  • Call (224) 801-3090 and speak with dispatch
  • Email info@royalcarriagelimo.com with booking number
  • Cancellations are confirmed when you receive a confirmation email
  • Phone cancellations are recorded for your protection

Refund Timeline

  • Refunds processed within 5-7 business days
  • Credit cards: 3-5 days after processing
  • Debit cards: 7-10 days (bank-dependent)
  • You'll receive email confirmation when refund is initiated

Changes vs. Cancellations

  • Free changes: Pickup time, address, vehicle class (subject to availability)
  • No penalty: Changes made anytime before service start
  • Upgrades: Pay difference only, no change fee
  • Downgrades: Credit toward future booking or refund (if eligible)

Weather & Flight Delays

  • Flight delays: We track flights automatically, no cancellation needed
  • Severe weather: Full refund if service cannot be safely provided
  • Road closures: Alternate routes provided at no extra charge
  • Your safety: We never charge for weather-related cancellations initiated by us

No-Shows

  • If chauffeur waits 15 minutes past scheduled time with no contact: 100% charge
  • No-show fees apply even if booking is prepaid
  • Contact us ASAP if you're running late — we'll work with you
  • Provide accurate flight info to avoid no-show fees on delays

Deposits

  • Events/weddings: 50% deposit required at booking
  • Party buses: 50% deposit non-refundable if canceled within 7 days before
  • Airport transfers: Credit card hold (auth only, not charged until pickup)
  • Corporate accounts: No deposit required (billed monthly)

Frequently Asked Questions

What if my flight is delayed?
We monitor all flights in real-time and adjust your pickup time automatically. If your flight is delayed, your chauffeur will be there when you land — no cancellation needed, no extra fees. Just provide accurate flight information when booking.
Can I get a refund if I'm sick or have an emergency?
We understand emergencies happen. While our standard cancellation policy applies, we review emergency situations case-by-case. Contact us immediately at (224) 801-3090 and explain your situation. We'll do our best to work with you.
Do I get a refund if the chauffeur is late?
Yes. If your chauffeur is more than 15 minutes late for a confirmed pickup, you'll receive a full refund or credit toward a future booking — your choice. We track all pickups and proactively notify you of any delays.
Can I cancel part of a multi-vehicle booking?
Yes. For weddings or events with multiple vehicles, you can cancel individual vehicles following our standard event cancellation policy (7-day notice for full refund). Each vehicle is treated as a separate booking.
What if I need to extend my hourly charter?
Absolutely! Notify your chauffeur or call dispatch. Hourly extensions are billed at the same rate as your original booking (subject to chauffeur/vehicle availability). No penalties — we're happy to extend your service.
How do I know my cancellation was received?
You'll receive a confirmation email within 1 hour of canceling (or immediately if done by email). The email includes your booking number, cancellation timestamp, and refund amount (if applicable). If you don't receive this email, contact us immediately.

Still Have Questions?

Our team is here to help. Call us anytime or email for more information about our cancellation policy.

Call (224) 801-3090 Email Us

For full terms and conditions, visit our Terms of Service page.