Privacy Policy

Introduction

Royal Carriage Limousine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when:

• Making a reservation or booking
• Creating an account
• Contacting us via phone, email, or our website
• Signing up for newsletters or promotional offers

This information may include:

• Name, email address, and phone number
• Billing and payment information
• Pickup and drop-off addresses
• Flight information for airport transfers
• Special requests or preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your transportation reservations
• Communicate with you about your bookings
• Send promotional offers and updates (with your consent)
• Improve our website and services
• Respond to customer service requests
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist in operating our business (payment processors, email services)
• Chauffeurs: To fulfill your transportation services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: (224) 801-3090
• Email: info@royalcarriagelimo.com
• Address: Chicago, IL